Terms and Conditions

Since operate a bespoke printing service our returns policy is only for goods arriving damaged in transit for which we have a replacement policy. No refunds are possible. Damage in transit must be reported as soon as the packet arrives. Check the packaging before opening, and if there appears to be any damage, photograph it first and proceed to unwrap. If damage to prints is apparent, you must photograph the damage as you find it and report the problem to us. You can only report damage up to 14 days after the ship date without exception.

Payment is via secure payment in PayPal, for which you need a bank account held in the uk. You do not need a PayPal account to pay for goods as long as you hold a valid credit or debit card in your name.

You are solely responsible for ensuring that your images are ready to print. Mistakes cannot be rectified after the print has been made. This includes editing, cropping, checking the colour balance, contrast and colour profile are all correct and ready to print.

If you wish a substitute image to replace the one you sent in, this can be done for an administration fee of £10. The replacement image must be identical is size to the first image.

If you wish to cancel an order, this can only be done if the image has not yet been printed. If the image has been queued to print there may be an administration charge of £10 to remove the print job and refund your payment.

If we do spot any errors in the image, we will contact you to enable you to provide a replacement image, but ultimately it is not our responsibility and we cannot guarantee that we will spot every error and so we are not be held accountable for prints not coming out the way you expect.

Shipping is via UPS or other courier of our choice. Due to the volume of work going through we cannot inform you when goods have been dispatched, but we do have an on-line tracking facility to allow you to quickly check the current status of your order. Since our on-line tracking system is not real-time and there is a delay between the physical status of the order and the website print order status, we cannot guarantee that the on-line status is up to date and accurate at any point in time.

If you think you are going to be away when the goods arrive, you must arrange for the package to be sent to an alternative address. If you fail to do so and goods end up being returned to us, you will have to pay for a second shipment.

If goods are received by a third party who is not a member of the consignees household, our damage on receipt policy is deemed to be null and void as we cannot guarantee safe handling by anyone other than our own shipping handlers.